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6.3  |  Military equipment (pre-conflict)
and re-order equipment already en route. This added to the burden on the already
over‑stretched system.”308
583.  The MOD stated that “these problems were caused by the continuing lack of
a robust tri-Service inventory system, the ability to track equipment into and through
theatre, and an information system capable of supporting this technology.”
584.  The NAO recommended in December 2003 that:
“The Department should, as a matter of urgency, continue to work to develop
appropriate logistics systems to track materiel to theatre and ensure its timely
delivery to frontline units.”309
585.  On 30 January 2004, Mr Hoon’s Private Secretary wrote to No.10 with a summary
of lessons learned from Op TELIC, drawing “heavily” on the lines Mr Hoon intended to
use before the House of Commons Defence Committee the following week.310 He wrote:
“We have consistently acknowledged that some things did not go as well as we
would have wished. In evidence to HCDC last May Mr Hoon acknowledged that
there were bound to be some problems in a logistics operation of this size, and
that some of our personnel may have experienced shortages of equipment. Our
subsequent work and that of the NAO has shown that these shortages were more
widespread and in some respects more serious than we believed to be the case at
that time.
“In general this was not the result of a failure to obtain and deploy the equipment
required. There is room for debate about the balance between routinely holding
items in our inventory and relying on our ability to generate operation-specific
equipment in short timescales. But a major problem, in our analysis, was that there
were serious shortcomings in our ability to track consignments and assets through
theatre, and to distribute them in a timely fashion to the front line.”
586.  Mr Hoon’s Private Secretary wrote that the MOD had “identified numerous
other areas for further work” and had, for example, increased its stockholdings of
desert clothing and boots and NBC Individual Protective Equipment sets by an
additional 32,000.
587.  The House of Commons Defence Committee concluded that:
“We are in no doubt that one of the key lessons to emerge from Operation TELIC
concerns operational logistic support and specifically, the requirement for a robust
308  Ministry of Defence, Operations in Iraq: Lessons for the Future, December 2003.
309  National Audit Office, Operation TELIC – United Kingdom Military Operations in Iraq,
11 December 2003, HC 60.
310  Minute PS/SofS [MOD] to No.10, 30 January 2004, ‘Op TELIC – Readiness, Equipment, Logistics
& Lessons Learned’.
95
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