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16.3  |  Military fatalities and the bereaved
109.  The study made 15 recommendations, including:
Commands should establish a senior focal point with responsibility for
pro‑actively monitoring all investigations and BOIs.
There should be a presumption across all three Services that a BOI President
should be appointed promptly.
A BOI President should be required to exercise grip and co‑ordination over all
Service investigative bodies, and liaise with non‑Service bodies. Presidents
should be released from other duties.
There should be a “renewed emphasis ... upon early commencement and
conclusion of all phases and maximum concurrent activity”. The standard target
timescales for all phases of the investigative and inquiry processes should be
reviewed and tightened. The time allowed for advisers and senior officers to
comment should be limited to six weeks.
All communication with families should be routed through a “single established
and known contact”, who could explain the context of any correspondence and
“head‑off any infelicitous or insensitive drafting”.
A “knowledgeable and consistent” officer should regularly brief families on the
detail and progress of the entire investigation and BOI process.
110.  The study also reported that there was a significant increase in public
expectations that there should be a BOI into every incident, and that its conclusions
should be disclosed. That imposed a “heavy workload” on all three Services but
especially the Army.
111.  Lt Gen Palmer wrote to Mr Ingram on 6 April, advising that all the recommendations
in the study had been agreed by the Services; the “main recommendations” would
be implemented immediately.72 The “main advance” from the existing process was
that the presumption that a BOI should be convened promptly, with a BOI President
appointed within 48 hours of the incident, would now be extended to the Army (it was
already standard practice in the Royal Navy and RAF). The President would normally be
released from other duties and would “play a wider role in determining and co‑ordinating
the activities of any other necessary investigations, notwithstanding that he might decide
not to convene his own Board immediately”.
112.  Lt Gen Palmer set out how communication with the next of kin would be improved.
All communications would be routed through a single “personal contact point”. The next
of kin would be “briefed clearly, comprehensively and regularly” on the investigation
and BOI process. Information that would not compromise the BOI could be released
to the next of kin before the final report issued; a clear disclosure policy consistent with
72  Minute Palmer to Ingram, 6 April 2004, ‘Inquiries into Unnatural Death and Serious Injury on Operations:
Improvements in Process and Briefing’.
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