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The Report of the Iraq Inquiry
the Data Protection Act (DPA), Freedom of Information Act (FOI Act) and other relevant
legislation would be developed.
113.  Lt Gen Palmer also advised that a report on the progress of all Inquiries and
investigations would be sent to Ministers every two months.
114.  Mr Hoon met some of the families bereaved during Op TELIC on 28 April.73
They expressed concern about the Services’ investigative processes in general and in
particular the quality and frequency of communication from the MOD, and said that they
lacked confidence in the BOI and investigative processes. Their concerns triggered a
review of Service Police investigations, which is described later in this Section.
115.  Mr Hoon received the first progress report on investigations and BOIs on 14 June.74
116.  Mr Hoon’s Assistant Private Secretary responded to the progress report on
18 June, stating that the MOD now had, for the first time, visibility of the extent and
progress of all current investigations.75 The Assistant Private Secretary reported that
Mr Hoon had:
“... noted that the submission has confirmed a number of weaknesses, in particular
the length of time it has taken to complete many of the investigations and the
apparent lack of communication with some of the families on the more protracted
investigations. The Secretary of State [Mr Hoon] will expect to see improvement
in these and the other areas as the Board of Inquiry study recommendations are
implemented. He will also wish to see early results in the work commissioned by
VCDS into the procedural aspects of SIB investigations. It is important that these
workstrands are linked: how many BOIs are delayed because of SIB work? He
will also wish to see progress in the next report on bringing the more protracted
investigations to a speedy close.”
117.  Mr Hoon’s Assistant Private Secretary concluded that Mr Hoon would “wish to be
assured that making progress on the various investigations and the Boards of Inquiry
continues to receive appropriate senior management attention”.
118.  Lt Gen Palmer told the Inquiry:
“... the Secretary of State [Mr Hoon] himself was personally briefed every two
months by me as to exactly which Board of Inquiry was delayed, or rather the
findings were delayed, why they were delayed, what the reasons for the delay was.
Could we do anything to speed up the process, and how are the families reacting
to this?”76
73  Minute DCDS(Pers) to APS/SofS [MOD], 30 June 2004, ‘Boards of Inquiry – Improvements in Process’.
74  Minute DCDS(Pers) to APS/SofS [MOD], 30 June 2004, ‘Boards of Inquiry – Improvements in Process’.
75  Minute APS/Hoon to DCDS(Pers), 18 June 2004, ‘Inquiries into Unnatural Death and Serious Injury on
Operations: First Routine Report’.
76  Public hearing, 21 July 2010, page 56.
98
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