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16.2  |  Support for injured Service Personnel and veterans
All personnel should undertake a period of “normalisation”, lasting two to three
days, before taking post-operational tour leave. It would usually be spent on
routine duties. This requirement stemmed from the MOD’s assessment that:
{{The immediate release of personnel after an operational tour could be a
contributory factor to the likelihood of developing post-conflict syndromes.
{{Personnel should be given time to deal with issues raised by combat in the
company of those who understood and had shared those experiences.24
48.  This policy applied to Reservist as well as Regular Personnel.
49.  Lieutenant General Anthony Palmer, Deputy Chief of the Defence Staff (Personnel)
(DCDS(Personnel)), wrote to General Sir Mike Jackson, Chief of the General Staff,
on 23 April 2003, advising:
“At this morning’s Op COS meeting you mentioned concerns among some of the
deployed Personnel that their return to the UK was being delayed because of the
requirement for a period of ‘normalisation’ …
“Ultimately the implementation of the overall policy guidance lies with PJHQ and the
FLCs [Front Line Commands] … However, the lessons learned from the last Gulf
Conflict in particular have demonstrated how important it is – not least in terms of
demonstrating due diligence – that we are rigorous in adopting formal procedures to
reduce the risks and incidence of psychological illness.”25
Delivery of medical care
50.  The MOD reported in July 2003 that more than 4,000 British patients had been
treated in British field hospitals, and over 800 evacuated to the UK by air, during the
deployment and combat phases of Op TELIC.26 The majority of those patients had
suffered disease and non-battle injuries.
51.  Around 200 Iraqi Prisoners of War and 200 Iraqi civilians had also been treated in
British medical facilities.
52.  The number of admissions to Role 3 hospitals during Op TELIC 1 are set out in the
table below.27
24  Paper DFRC/MOD, 16 April 2003, ‘Operation TELIC – Demobilisation’.
25  Minute DCDS(Pers) to CGS, 23 April 2003, ‘Op TELIC – Normalisation’.
26  Ministry of Defence, Operations in Iraq: First Reflections, July 2003.
27  Minute MOD [junior official] to Iraq Inquiry [junior official], 22 June 2010, ‘Iraq Inquiry – Request
for Evidence’.
47
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