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16.1  |  The welfare of Service Personnel
“It is why … the procurement of commercial aircraft was then put in place, but they
could break down as well, and there was nothing more frustrating than hundreds of
personnel hoping to get home and then being contained somewhere else, whether
it was Cyprus or Oman or Kuwait or wherever …
“These were real issues, and there were not easy solutions to it.”51
69.  AM Pocock, DCDS(Personnel) from 2005 to 2007, told the Inquiry:
“The first time I went out to Iraq … the subject [the air bridge] was raised with me
more often than anything else and, when I came back, I immediately went to see
the Chief of the Air Staff, and he was already aware of it, but I made plain to him
that, apart from it being a morale issue generally, it was disastrous for the reputation
of the Royal Air Force. He understood completely.”52
70.  AM Pocock told the Inquiry that the problems with the air bridge were very well
known, and were regularly discussed in Chiefs of Staff meetings.53 He commented that
“if there had been a solution, it would have been implemented”.
Concerns over the effect of Operation TELIC on retention
71.  In late April 2003, Lt Gen Palmer wrote to Rear Admiral (RAdm) Timothy
McClement, Assistant Chief of the Naval Staff, Major General David Richards, Assistant
Chief of the General Staff, and Air Vice Marshal (AVM) Philip Sturley, Assistant Chief
of the Air Staff, requesting a subjective assessment of the likely impact of current
operations on retention over the short, medium and long term, and how retention could
be improved.
72.  RAdm McClement assessed that Op TELIC would have a positive impact on
retention in the Royal Navy in the short term (though there might be a slightly negative
impact in some areas, including the Royal Marines).54 A key factor in retention would
be ensuring that Service Personnel had a period of “relative programme stability” after
operations, to enable them to take leave and spend time with family and friends.
73.  Maj Gen Richards assessed that there would be a “net benefit” on retention in the
Army.55 However, much would depend on how the recovery and recuperation phases
were managed; the demobilisation of Reservists required particular attention. Measures
which would improve retention included:
recognition, possibly in the form of a memorial service and early agreement
on the processes for Honours, Awards and medals;
51  Public hearing, 16 July 2010, pages 23-24.
52  Public hearing, 19 July 2010, pages 16-17.
53  Public hearing, 19 July 2010, page 18.
54  Minute ACNS to DCDS(Pers), 7 May 2003, ‘Recuperation – People Workstrand’.
55  Minute ACGS to MA/DCDS(Pers), 7 May 2003, ‘Recuperation – People Workstrand’.
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