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15.2  |  Conclusions: Civilian personnel
Locally engaged staff
68.  LE staff played an essential role in the UK effort in Iraq. They became increasingly
important as security deteriorated and the mobility of UK personnel became constrained.
69.  Officials recognised in 2003 the critical role of LE staff and the personal risk they
took in working for the UK Government. The issue came into sharper focus in Basra
in April 2006, when the British Consul General reported that most LE staff in the city
considered it too dangerous to come into work.
70.  On 18 June 2006, an LE member of staff at the British Embassy Office Basra was
murdered. His wife, also an LE member of staff, was seriously injured.
71.  The visibility of LE staff in the local community made them particularly vulnerable
to attack. UK officials in Iraq took steps to manage the risk, including the introduction
of flexible shift patterns. DFID local staff in Basra, who were particularly exposed to the
threat because of the extent of their work outside the Basra Palace site, had standing
permission not to come to work if they felt unsafe.
72.  Only in August 2007, faced with a further deterioration in security and growing press
interest in LE staff, did officials try, with some difficulty, to reconcile FCO, DFID, MOD
and, as the department responsible for immigration, Home Office views to establish “a
coherent cross-Whitehall approach”.25
73.  The design and implementation of the Locally Engaged Staff Assistance Scheme,
announced in Parliament in October 2007, was further hindered by shortcomings in the
data on LE staff held by the FCO and the MOD.
74.  The evidence seen by the Inquiry indicates that the UK did not fail in its duty of care to
LE staff, but the Inquiry concludes that the Government should have recognised sooner that
LE staff were uniquely exposed to the security threat and vital to the UK effort in Iraq, and
that this was an issue requiring a co-ordinated and agreed approach across departments.
Language skills
75.  Several witnesses to the Inquiry commented on the shortage of Arabic speakers
among civilians deployed to Iraq throughout the period covered by the Inquiry.
76.  There was also a shortage of Arabic speakers available to support the UK military.
77.  The deployment of more Arabic speakers would have provided the opportunity to:
increase UK access to Iraqi institutions and society;
build greater trust between the UK Government and influential Iraqis; and
improve UK understanding of political and social undercurrents in Iraq.
25  Minute IPU [junior official] to Private Secretary [FCO], 1 August 2007, ‘Iraq: Locally Engaged Staff’.
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