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15.2  |  Conclusions: Civilian personnel
view that the UK’s ability to influence developments in Iraq was diminished by their
absence (see Section 9.8).
Duty of care and risk management
39.  Between 2003 and 2009, decisions on civilian deployment were closely linked to
assessments of the security threat in Iraq and departments’ interpretation of their duty of
care to staff.
40.  Steps taken by departments to manage the threat to staff included the provision of:
pre-deployment security training;
secure transport;
close protection teams; and
hardened accommodation.
41.  Protective security could not eliminate the risk of death or injury. A number of
LE staff and UK-based contractors working for the UK Government were killed in Iraq.
42.  The evidence available to the Inquiry shows that the Government made serious
efforts to mitigate the risk of injury and death. In addition to protective security measures:
The FCO and DFID carried out frequent reviews of security in Baghdad, Basra
and other locations in Iraq.
During 2004, the FCO introduced improved structures for managing security
issues at its posts in Iraq, with responsibility shared between named
decision‑makers in London and Iraq. Those arrangements were kept
under review.
When the threat was assessed to exceed the protection afforded by the security
measures in place, officials and, where appropriate, Ministers, took quick
decisions to lock down buildings or to withdraw staff temporarily.
43.  The number of civilian personnel in Baghdad and Basra fluctuated as Ministers and
officials sought to reconcile departments’ duty of care to staff with operational needs
and the finite resources available for enhanced security in the face of a constantly
evolving threat:
On 27 May 2004, Mr Stuart Jack, Head of the FCO Iraq Operations Unit (IOU)
advised Mr Jack Straw, the Foreign Secretary: “we are currently at the limit of
technical measures we can apply to protect staff in Iraq”.13
On 8 October 2004, officials advised Mr Straw that the FCO was “reaching the
limits” of its ability to increase effective protection.14
13  Minute Jack to PS [FCO], 27 May 2004, ‘Iraq: Civilian Staffing and Security’.
14  Minute Iraq Directorate [junior official] to PS [FCO], 8 October 2004, ‘Staff Security in Iraq’.
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