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The Report of the Iraq Inquiry
non‑official civilians were lengthy; that these had to be followed by pre‑deployment
training which was only intermittently available; and that, crucially, departments’ duty
of care constrained recruitment … [I]n these circumstances, “as fast as possible”
was simply not fast enough.” 379
576.  In his memoir, Sir Hilary described the shortage of human resources and expertise
as “the greatest single deficiency of our civilian operation”:
“It is now clear that there were two main reasons for this. Partly it was a result of
the excessive priority which was, and still is, placed on the security of civilian public
servants …
“But a more fundamental reason for the short supply of personnel and other
resources stemmed from a lack of political direction … The Army could, as always,
be relied upon to find solutions for themselves, albeit cut according to their
overstretched means. But in the civilian domain, Blair’s exhortations and verbal
commitments were not reflected in exceptional measures such as identifying and
encouraging volunteers by means of trawls of Embassies around the world, fast‑track
recruitment procedures, or new management and co‑ordination systems across
government departments.” 380
577.  Mr James Tansley, Consul General in Basra from October 2005 to April 2006,
told the Inquiry:
“Under our current terms and conditions of service you can’t tell someone in the
Foreign Office to go to Basra. It’s a voluntary thing, and that was the Foreign Office’s
policy. No matter how you present it, being told you are going to be sitting in a
fortified camp, being mortared every evening and probably not seeing daylight for
a number of – not so much daylight, but not seeing the outside world for six weeks
at a time, is not a particularly good sell, particularly if you feel that no one in London
appreciates what you are doing.381
578.  Asked whether he had the right team to do what was needed, Mr Tansley replied:
“The incentives weren’t there.”
579.  Ms Lindy Cameron, Deputy Head of DFID Baghdad from January to November
2004 and Head of DFID Iraq from November 2004 to August 2005, told the Inquiry:
“Late 2003 before I got there and early 2004, it was quite hard for us to get the right
people. It’s important not to underestimate the impact that the bombing of the Canal
Hotel had on willingness of staff to come and work in Iraq … I recall having to brief
staff before they arrived that they had to be aware that friends and family would be
379  Telegram 10 CPA Basra to FCO London, 26 January 2004, ‘Basra Valedictory’ [Parts 1 and 2].
380  Synnott H. Bad Days in Basra: My Turbulent Time as Britain’s Man in Southern Iraq. I B Tauris & Co
Ltd., 2008.
381  Private hearing, 22 June 2010, page 72.
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