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16.2  |  Support for injured Service Personnel and veterans
trained delivery network with a national footprint. SSAFA could be best deployed to
provide support on discrete activities to specific groups.
90.  Lt Gen Mans advised colleagues in December 2006 that Gen Dannatt considered
it was timely to hold a wide-ranging conference on welfare and aftercare provision
for Service leavers and veterans, “[a]gainst a background of changing operational
imperatives, high commitment levels and evolving welfare demands, as well as a
steadily declining knowledge and consciousness amongst the public and in the media
of military needs and expectations during and after service”.54
91.  The Tri-Service Welfare Conference was held in April 2007.55
92.  Gen Dannatt wrote in his autobiography that although no major decisions were
taken at the conference, “all those present were left in no doubt that those of us at the
top of the organisation [the MOD] knew what the problems were, understood them, and
had a determined commitment to tackle them”.56
The role of charitable organisations
In the UK, charitable organisations have traditionally played an important role in providing
care to Service Personnel and veterans, often working closely with the MOD, the NHS and
the private sector.
Lt Gen Lillywhite told the Inquiry that the MOD welcomed the involvement of charitable
organisations (although it might not always agree with their approach):
“They all have a desire to actually progress the care of Servicemen … and they
actually contribute significantly to; one, promoting the cause of particularly the ex-
Servicemen; secondly, they are quite good at challenging us on what we are doing
or not doing; and thirdly, they often bring a degree of expertise or approach that we
might not otherwise have recognised.
“… it is a complex relationship but they are an essential part, in my view, of our
society in terms of actually ensuring that veterans in particular, but to a lesser extent,
serving soldiers, get the appropriate care that they require.”57
In his autobiography, Gen Dannatt described how, in 2007, charitable organisations
became increasingly involved in military medical and welfare issues, as the number of
casualties in Iraq and Afghanistan grew and the “fragility of the … arrangements for our
seriously injured become painfully apparent”.58 That fragility related not to clinical care,
which was excellent, but to the broader support that was available to injured personnel
and their families.
54  Paper Mans, 20 December 2006, ‘Army Welfare and Aftercare Conference Victory Services Club,
London on Mon 16 Apr 07’.
55  Minute MOD [junior official] to PS/Minister for Veterans [MOD], 5 June 2007, ‘Veterans Forum –
15th June 2007’.
56  Dannatt R. Leading from the Front. Bantam Press, 2010.
57  Public hearing, 20 July 2010, pages 70-72.
58  Dannatt R. Leading from the Front. Bantam Press, 2010.
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