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16.1  |  The welfare of Service Personnel
92.  The initial call-out notice for Reservists for Op TELIC was issued in early
January 2003.69 By 19 March (when military operations against Iraq began), over
5,000 Reservists had been mobilised (comprising some 12 percent of total UK forces).
93.  All TA and Regular Reservists deployed for Op TELIC 1 (the major combat
phase of operations) were mobilised through the Reserves Training and Mobilisation
Centre (RTMC) at Chilwell in Nottingham.70 The briefing and preparation process at
RTMC Chilwell provided Reservists with medical and dental examinations, additional
operation‑specific equipment, and information on pay and allowances.
94.  In early June, the DOC produced a short note on lessons identified on personnel
issues during Op TELIC 1; the note was sent to Mr Ingram’s office on 11 June.71 The
DOC stated that, although the mobilisation of Reservists had gone well, Op TELIC had
thrown up “many issues” including:
Many Reservists had found themselves “financially disadvantaged” because
of mobilisation and deployment, or had not been paid properly.
Some medical Reservists had been compulsorily mobilised from key NHS
jobs but were not subsequently deployed where they could use their specialist
skills. For many medical Reservists, it was their second or third operational
deployment in recent years and this might affect retention.
In some areas it had proved difficult to provide “active support” to the families
of deployed Reservists, because of the dispersed and isolated locations of
people’s homes, particularly in relation to other Reservists and military bases.
95.  The lessons identified were:
“A review of Reservist pay procedures is required to eliminate inefficiencies and
to take into account the financial penalties likely to be incurred by Reservists as
a result of mobilisation.
“A review of the mobilisation and employment of Reservist medical personnel
on operations is required.
“A review of practical and emotional support to Reservist families is required.”
96.  The MOD has not been able to provide the Inquiry with papers on a number of
issues relating to Reservists, including whether and how these recommendations were
taken forward.
69  Ministry of Defence, Operations in Iraq: First Reflections, July 2003.
70  House of Commons, Official Report, 3 June 2003, column 302W. The Reserves Training and
Mobilisation Centre (RTMC) was renamed the Reinforcements Training and Mobilisation Centre in 2011
and disbanded in 2015, when its responsibilities were taken on by the Mission Training and Mobilisation
Centre (Individual).
71  Minute MA/VCDS to MA/Min(AF), 11 June 2003, ‘Operation TELIC – Personnel Issues’ attaching
Paper MOD, [undated], ‘Operation TELIC – Personnel Issues’.
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