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15.1 | Civilian personnel
have taken that opportunity to disengage with Basra. Instead we recognised that we
could take advantage of the improving security situation …”
559.  The UK handed over the command of MND(SE) to the US on 31 March.370
560.  An unattributed FCO review of lessons to be learned from the UK’s experience
in Basra from late 2008 included a number of observations on civilian personnel:
“FCO (and other civilian departments) need to build on the frameworks for risk
ownership and management which have been put in place over the last five
years to allow maximum operational flexibility on the ground consistent with our
duty of care, including through the provision at an early stage in the deployment
of protective assts eg armoured transport.”
“The FCO was unprepared for the sort of operation that was to be undertaken,
with the result that, in the early stages (but almost six months after the invasion)
FCO staff were being sent into the field without computers, communication
equipment, satisfactory communications arrangements (personal email accounts
were used throughout, though some classified communications became
available during 2004) and so on. Their military and DFID counterparts were
better provided for.” 371
Attracting volunteers
561.  Between 2003 and 2009, departments faced a range of difficulties recruiting
sufficient volunteers with the right skills and experience for civilian roles in Iraq.
Problems included:
the absence of an established co‑ordinating mechanism for UK civilian
recruitment;
the absence of a deployable reserve of experts in post‑conflict stabilisation and
reconstruction;
a shortage of Arabic speakers;
imprecise and changing job descriptions;
high turnover of staff on short deployments;
delays caused by pre‑deployment training;
concerns among potential volunteers, their families and friends about
deteriorating security;
extraction of volunteers from existing jobs;
negative perceptions of the career impact of a posting to Iraq;
370  Minute Johnstone to PS/SofS [MOD], 1 April 2009, ‘CDS visit to Iraq (Basra) to attend the MND(SE)
transfer of authority ceremony – 31 Mar 09’.
371  Paper [FCO], [undated], ‘Iraq: What Went Wrong in Basra?’ attaching Paper, ‘Reflections on Basra and
the lessons to be learned from the FCO’s experience in Iraq’.
343
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