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16.3  |  Military fatalities and the bereaved
390.  In February 2004, Mr Ingram agreed that, following the end of major combat
operations in Iraq, the MOD should “rationalise” the repatriation process.258 The MOD
would adopt three levels of repatriation:
for non‑battle deaths, where repatriation would mirror the pre‑Op TELIC model;
for Service Personnel killed in action or who had died of their wounds, where
repatriation would include a “degree of ceremony” including military pall‑bearers;
and
for exceptional circumstances where it was appropriate to demonstrate the
highest level of respect, where Op KEIR would be used. It would be for Mr Hoon
to determine whether to invoke Op KEIR, taking into account factors including
the circumstances surrounding the incident.
391.  Lt Gen Palmer told the Inquiry that the issue of who should attend a repatriation
ceremony quickly became “a big issue”:
“Everybody wanted to be there, to show support.
“I think what we realised early on was that this was going to be ongoing.
Unfortunately, casualties were going to keep coming. We could not have everybody
rushing to [RAF] Brize Norton, as it was then, [RAF] Lyneham, as it is now, every
time there was a casualty. So we developed, I think, an extremely good policy, which
I think has worked very well, about how repatriations are done.”259
392.  Lt Gen Palmer added that, in planning and conducting repatriation ceremonies:
“... with Ministers and everybody in the MOD the absolute key thing was to try to be
as responsive and sensitive to the families as we possibly could at this enormously
difficult moment for them.”
393.  In September 2007, a fourth level of repatriation was added, covering repatriations
in the event of a mass fatality incident (defined as between 15 and 35 fatalities).260
394.  In April 2009, the MOD amended its policy so that all deaths on operations
(including non‑battle deaths) received a formal repatriation ceremony, in the light of the
difficulty in drawing a distinction between an individual killed by direct enemy fire and
one killed in an accident in direct support of operations, and given public and familial
expectations that individuals who died on operations should be honoured.261
258  Minute DDSP Pol O&M to PSO/CDS, 17 March 2004, ‘Policy for Repatriation of Deceased Personnel
from Overseas’.
259  Public hearing, 21 July 2010, page 40.
260  Minute Fancourt to various, 17 September 2007, ‘Policy for Repatriation of Deceased Personnel
from Overseas’.
261  Minute DCDS(Pers) to APS/SoS [MOD], 22 April 2009, ‘Policy for Repatriation from Operations’.
143
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