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The Report of the Iraq Inquiry
“We put that in place relatively quickly.
“Now that did not immediately speed up the Boards of Inquiry, because some
of them were quite complicated.
“We have already alluded to a shortage of military police investigators ... but the
emphasis – because I think this is what the grievance was – was lack of information.
The families felt they were excluded from the process.
“I personally believe, once we put ... in place ... a regular briefing for families about
where their particular Board of Inquiry had got to, they were less exercised ...”79
125.  Lt Gen Palmer also advised that all the “quick wins” identified in the BOI study
were now in place; work continued to establish a robust disclosure policy and devise a
mechanism to allow local commanders to initiate an immediate investigation in urgent
and exceptional cases.
126.  The target timeline for a BOI was tightened in June 2004, to allow 14 weeks from
the incident to the formal release of the completed BOI report to the next of kin.80 That
timeline comprised eight weeks for the production of the BOI report and six weeks for
advisers and senior officers to comment and complete it.
127.  The BOI process was also amended at that time to include the production of
additional progress reports for the next of kin.
128.  The steps taken by the MOD to improve communication with and support for next
of kin and bereaved families, including the review of bereavement procedures and the
review of training for personnel involved in bereavement support, are described later in
this Section.
Review of Service Police investigations, October 2004
129.  During a meeting with Mr Hoon on 28 April 2004, a number of bereaved families
expressed a lack of confidence in the Services’ investigative processes.81
130.  In response to those concerns, ACM Bagnall commissioned a review of the
timeliness and effectiveness of Service Police investigations.82
131.  The review, which reported in October, concluded that:
There were no major issues that were not already being considered.
There was no evidence that the quality of Service Police investigations was
inadequate.
79  Public hearing, 21 July 2010, pages 55‑56.
80  Minute DCDS(Pers) to PS/SoS [MOD], 17 July 2006, ‘BOI Timelines – a Proposal for Extension’.
81  Minute DCDS(Pers) to APS/SofS [MOD], 30 June 2004, ‘Boards of Inquiry – Improvements in Process’.
82  Report Loudon, 12 October 2004, ‘Review of Service Police Investigations on Operations’.
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