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16.3  |  Military fatalities and the bereaved
and multiple deaths where there was a “significant common factor” indicating that an
inquest outside of Oxfordshire would be appropriate.
34.  Mr Gardiner also agreed that there were “significant financial implications” for his
office, and advised that he was copying the exchange to Oxfordshire County Council.
Support for bereaved families
The Casualty Notification Officer and Visiting Officer
35.  Lieutenant General Sir Alistair Irwin, the Adjutant General from 2003 to 2005,
described the role of a Casualty Notification Officer (CNO) for the Inquiry:
“It is the hope and expectation that those involved [CNOs] will be from the unit but
sometimes, particularly if it was an individual based elsewhere, it had to be done by
somebody else ... The general principle was that it should be based on the family
entity, the military family entity.
“Once the casualty has been identified beyond peradventure and all the details
are correct ... the CNO ... has the unenviable task of knocking on the door and
presenting the bad news.”26
36.  Vice Admiral (VAdm) Peter Wilkinson, Deputy Chief of Defence Staff (Personnel)
(DCDS(Personnel)) from 2007, told the Inquiry:
“... it is the very first official contact that a bereaved family has with the MOD or the
Armed Services that determines how the journey will go from there. If that official
notification is carried out appropriately from all sides, then there is a chance that we
may be able to help the family as they go through the grieving and bereavement
process. If, for whatever reasons, that initial official contact doesn’t go well, then it is
very hard to recover. Sometimes we never do.”27
37.  Lt Gen Irwin described the role of a Visiting Officer (VO) for the Inquiry:
“... that person [the CNO] then stays with the family until the notified casualty Visiting
Officer appears. The CNO, the one who has broken the bad news, then departs the
scene and the VO then remains with the family...
...
“These people were trained ... to hold the family’s hand through the awful aftermath
of this. First of all, the realisation that it has happened, then the business of going
to the repatriation ceremonies, then, in many cases, going through the whole of the
coroner’s process, then the funerals, and then the gradual trying to piece together
26  Public hearing, 21 July 2010, pages 47‑48.
27  Public hearing, 19 July 2010, page 49.
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