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16.1  |  The welfare of Service Personnel
There were signs that the numbers of Service Personnel choosing to leave the
Armed Forces early were beginning to increase for some key groups.
A variety of factors influenced Service Personnel in their decisions to leave
the Services, but workload, separation and the impact on family life were
key factors.
Service Personnel considered that the increased operational tempo had led
to heavier workloads and more separation from families.
163.  The NAO reported that the MOD was successfully using a range of short‑term
measures (including financial incentives) to improve retention and alleviate
under‑manning.
164.  The NAO also reported that the MOD was facing current and future challenges
to its ability to recruit sufficient numbers of new entrants as a result of demographic
changes, changing attitudes to careers, and negative publicity affecting public
perceptions of the Armed Forces. The MOD was taking steps to respond to each of
those challenges.
165.  The NAO made a number of recommendations, including:
“The Department should review the overall manning requirements within
individual operational pinch point trade groups to determine whether they are
set at sufficient levels to support enduring operational commitments.
“The Department is constrained in its ability to reduce the operational tempo,
which is impacting on personnel, but should look to investigate measures to
provide greater stability and certainty of work patterns for personnel between
operational deployments. Whilst recognising the limitations in how much
workload can be reduced, the Department should look to improve its ability
to let serving personnel know their work patterns over a longer time horizon.”
166.  Mr Bill Jeffrey, MOD Permanent Under Secretary, responded to these conclusions
later that month in his evidence to the Public Accounts Committee (PAC) during its
consideration of the NAO’s report.106 He argued that frequency of deployment was only
one factor in people’s decisions to stay or leave, and that polling and opinion survey
evidence suggested that it was not quite as significant a factor as it might appear.
167.  Mr Jeffrey told the PAC that he agreed with the view expressed by Ministers, that
the Armed Forces were “stretched quite significantly, by the combination of deployments
in Iraq and Afghanistan with other things”, but not overstretched. He described
overstretch as the inability of the Armed Forces to fulfil the tasks allocated to them.
106  Public Accounts Committee, Session 2005-2006, Ministry of Defence: Recruitment and retention in the
armed forces, 15 November 2006. Uncorrected transcript of Oral Evidence given by Mr Bill Jeffrey CB,
Permanent Secretary, Mr Chris Baker OBE and Brigadier Stephen Andrews CBE, Ministry of Defence.
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