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The Report of the Iraq Inquiry
39.  Lt Gen Palmer told the Inquiry that, initially, R&R was taken in theatre but, as the
situation stabilised and in response to the needs of Service Personnel and their families,
this was extended to allow Service Personnel to travel back to the UK.31 Lt Gen Palmer
highlighted the costs of the initiative, particularly in terms of removing Service Personnel
from their roles and the demand placed on air transport.
40.  The R&R allowance established in Iraq was two weeks, including travel time from
and to Iraq.
41.  Air Marshal (AM) David Pocock, Deputy Chief of Defence Staff (Personnel) from
2005 to 2007, told the Inquiry that the practice of flying Service Personnel back to the
UK for R&R had evolved over the first years of Op TELIC:
“… as far as I can tell, there was never a careful policy discussion about what we
were going to do and why. It started off as a means of getting the troops away from
particular areas of danger, hardship. They could have a break, clean up, a rest and
go back again, and then it gradually evolved from moving back from the actual areas
of fighting to perhaps out of the country …
“… it was never actually, so far as I could tell a formal policy. Like Topsy, it grew.”32
42.  The demands placed on air transport by that practice are considered later in this
Section.
43.  Lt Gen Palmer visited Iraq in early June 2003. He reported to General Sir Michael
Walker, Chief of the Defence Staff, on 20 June that the OWP had been “well received”.33
The main effort now was to provide air-conditioned accommodation as temperatures
in Iraq rose.
44.  An MOD official advised Mr Ingram on 27 June that many of the “welfare irritants”
had already been resolved.34 In general, problems in delivering the OWP had been
caused by the rapid pace of operational deployment. The advice concluded:
“Overall, the OWP policy has held up well given the scale of operation and the
specific demands imposed in Op TELIC.”
45.  The MOD reported in July that, owing to the austere nature of the deployment and
the lack of infrastructure in some locations, the OWP had been implemented in stages.35
The first stage comprised:
air letters (commonly known as Blueys) delivered electronically;
31  Public hearing, 21 July 2010, pages 22-23.
32  Public hearing, 19 July 2010, page 17.
33  Minute DCDS(Pers) to DPSO/CDS, 20 June 2003, ‘Op TELIC – Theatre Visit Report’.
34  PS/VCDS to PS/Min(AF) [MOD], 27 June 2003, ‘Minister (AF) visit to Iraq – Updated [sic] on
Welfare Irritants’.
35  Ministry of Defence, Operations in Iraq: First Reflections, July 2003.
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